Location
Remote, United States
Salary
Up to $2k / yr
Job Type
Full-time
Posted
about 1 month ago
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Content and Knowledge Management (CKM) team writes, edits, and manages support content and metadata that are used by Airbnb customers, CS and GO ambassadors, consuming applications, and other audiences. The Help Center, Knowledge Center (as well as localized versions for CJK), Macros repository, and Contact Reasons taxonomy are some of the primary knowledge bases CKM maintains.
The Difference You Will Make:
The Taxonomy / Ontology Manager (TOM) will guide Airbnbβs Community Support (CS) Taxonomy team to shape and manage scalable taxonomies, ontologies, and other structured data. This role reports directly to the head of Content and Knowledge Management (CKM) and sits within the Service Enablement organization for CS. Working in close collaboration with cross-functional partners, the TOM supports the taxonomist / ontologist function both in CS and across the company, providing guidance and strategic thought leadership across taxonomy, ontology, metadata management, information architecture, and knowledge modeling needs.
A Typical Day:
Management
General
Your Expertise:
Education & Experience
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role youβre applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Geographic Restriction
US Only
This position is listed on Greenhouse. Click below to view the full application and apply directly.
Apply Now on GreenhouseGitlab
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