Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
About the Role:
Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.
Your Impact:
Serve as a technical expert on Wrike's platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
Manage complex customer engagements and deliver high-touch technical and strategic support
Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications:
4Γ’ΒΒ6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
Proven technical expertise, including experience building integrations between platforms
Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
Hands-on experience in technical problem-solving, ideally
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