Location
EMEA, APAC
Salary
$55k – $65k / yr
Job Type
Full-time
Posted
3 days ago
The Mission
Crisp is entering a new phase of growth. Thousands of companies use our platform worldwide, and our customer base continues to expand across Europe, Asia, and North America.
We are now looking for a Senior Customer Success Manager who will help us structure and scale our Customer Success function across EMEA, LATAM, and APAC.
This role is not only about managing accounts—it is also about building the Customer Success playbook that will support Crisp’s next stage of growth. You will help define how we onboard, activate, retain, and expand our customers.
What You Will Own
Build and Structure Customer Success
Drive Success Roadmap for Customers and Product Value
Manage Strategic Accounts Across EMEA & APAC
Work Closely with LATAM & NA Customer Success Manager
Identify Expansion Opportunities
Represent the Voice of the Customer
Who We Are Looking For
This role requires someone who has already helped structure Customer Success inside an international SaaS company and has a clear understanding of what makes a CS organization effective.
Required Experience:
You Likely Have Experience With:
Why This Role Matters
Customer Success is one of the most important growth levers for SaaS companies. A strong CS function improves:
Your role will directly influence Crisp’s ability to scale globally and open the path toward Head of Customer Success in the coming years.
What You’ll Get
Why Join Crisp
Geographic Restriction
APAC
This position is listed on Remotive. Click below to view the full application and apply directly.
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