Web Product Manager

Job Summary

KDCI Outsourcing is seeking a Web Product Manager to lead the planning, delivery, and continuous improvement of web-based products and platforms used by clients and internal teams. This role bridges business needs, user experience, and technical execution, ensuring web products are scalable, user-centric, and aligned with client and organizational goals.

The ideal candidate has strong experience managing web products in fast-paced environments and working closely with developers, designers, and stakeholders. A solid understanding of data-driven decision-making and AI-enabled product features is essential as KDCI continues to enhance its digital platforms with automation, personalization, and intelligent workflows.

Key Responsibilities

Product Strategy & Ownership

• Own the end-to-end lifecycle of web products, from discovery and roadmap planning to launch and optimization.

• Translate business and client requirements into clear product requirements, user stories, and acceptance criteria.

• Maintain and prioritize the product backlog based on business impact, user needs, and delivery capacity.

• Define success metrics and KPIs to measure product performance and outcomes.

Delivery & Cross-Functional Collaboration

• Work closely with developers, designers, QA, and project managers to ensure timely and high-quality delivery.

• Act as the primary point of contact between stakeholders and delivery teams.

• Participate in sprint planning, reviews, and retrospectives to drive alignment and execution.

User Experience & Performance

• Partner with UX/UI teams to deliver intuitive, accessible, and conversion-focused user experiences.

• Monitor product performance using analytics, experimentation, and user feedback.

• Drive continuous optimization of website functionality, performance, and usability.

AI, Automation & Data (Core Focus)

• Identify opportunities to incorporate AI-powered or data-driven features such as personalization, analytics automation, chatbots, or intelligent workflows.

• Collaborate with engineering teams to evaluate, prioritize, and implement AI-enabled product enhancements.

• Use data insights to inform roadmap decisions, experimentation, and continuous improvement.

Stakeholder & Client Management

• Communicate product roadmaps, timelines, risks, and trade-offs clearly to internal and external stakeholders.

• Support client discussions by explaining product decisions, value delivered, and outcomes achieved.

• Ensure product delivery aligns with contractual commitments and service expectations.

Job Requirements

Must-Have Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field, or equivalent experience.

• 3–6 years of experience as a Product Manager, Web Product Manager, or Product Owner.

• Strong experience managing web-based products (websites, portals, dashboards, or SaaS platforms).

• Ability to write clear user stories, requirements, and product documentation.

• Experience working in Agile or Scrum environments.

• Strong communication, prioritization, and stakeholder management skills.

• Experience working with data-driven or AI-enabled product features.

Nice-to-Have / Preferred

• Experience working with offshore or outsourced delivery teams.

• Familiarity with web analytics tools (Google Analytics, Hotjar, Mixpanel).

• Understanding of APIs, CMS platforms, and basic front-end technologies (HTML, CSS, JavaScript).

• Experience managing multiple products or clients simultaneously.