Implementation Specialist

Salary: $12,000 - $15,000 USD a year
Job Type: Full-time

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = Github Actions/Circle CI for customer support. And we are currently looking to bring onboard a strong Implementation Specialist.

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure!

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd.  

Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit.

The Implementation Specialist will become an integral member of an intimate 10-person team consisting of:

• Maker #9 (Implementation Specialist, You!)

• Maker #8 (Technical Product Manager, You!)

• Maker #7 (Esau, Engineer)

• Maker #6 (Melissa, Senior Implementation Specialist)

• Maker #5 (Michel, Engineer)

• Maker #4 (Lucas, Engineer / UX)

• Maker #3 (Jose, Engineer)

• Maker #2 (Hyder, Backend Engineer)

• Maker #1 (Dennis, Founder)

• Seller #1 (Josh, Co-founder)

• Helper #1 (Vibeke)

However, we are looking not just for a strong Implementation Specialist but, rather, a teammate we see as integral to LaunchBrightly’s long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of! 

Job Description

This role is focused on creating Screenshot Automation Recipes for customer implementations using our internal Screenshot Recipe Builder (our primary customer implementation tool). 

Your primary role will be to focus on customer implementations. You’ll spend the majority of your time designing and building automation recipes at scale — often creating many hundreds per month — ensuring customer help centers stay visually accurate and up-to-date.

While this is not a customer-facing role, your work directly shapes the customer experience. You’ll act as a key bridge between implementation execution, product design, and product quality, helping us build an experience that both works at scale today and evolves toward a future where non-technical users can self-serve with ease. 

Over time, you’ll develop a deep intuition for how implementation should work — not just how it works today — and play a key role in shaping that future.

You’ll be responsible for things such as:

• Create and maintain large volumes of Screenshot Automation Recipes across customer environments

• Translate real-world product UIs into reliable, repeatable automation workflows

• Continuously improve the quality, consistency and resilience of recipes

• Analyze feedback from users, and identify inefficiencies as you set up recipes to suggest areas of improvement

• Act as a frontline QA partner for the implementation experience, identifying bugs, edge cases and inconsistencies while building recipes

• Use tools like the Browser Console, lightweight scripting when needed, and our Product Screenshots and Help Center Sync API as QA tools; Postman will be your best friend

• Identify friction in the implementation workflow as you use the product daily, and suggest improvements to the Recipe Builder and broader implementation experience

We are looking for previous experience working with

• Strong understanding of HTML, CSS and the DOM (and being able to manipulate elements at will in the console)

• Ability to inspect, debug, and clearly document frontend behavior

• Comfort working in browser dev tools to diagnose and validate issues

• API experience, and specifically work in Postman; Consuming and commenting on internal APIs

What you bring to the table

• A customer-first mentality, with an instinct to imagine how users will react and interact

• Strong and precise communication and documentation skills, with a will to understand and be understood

• A strong product instinct — you naturally think about how users experience what you’re building

• High attention to detail and a bias toward quality and correctness

• The personal organization skills and patience to manage multiple contexts as projects and features come together. A good Implementation Specialist can do things like: juggle and monitor open Git tickets and enhancements being worked on by the Engineering team, keep zero inbox, write notes for themselves to keep their small tasks straight, whip up shell scripts/test data to automate repetitive tasks

• A passion for being part of the startup journey and taking ownership of the company’s success

• A willingness to take initiative and enthusiasm to make an impact and take action

• Thrives in a highly collaborative environment and enthusiasm for being a team player

Bonus point if you

• Have experience in QA, product operations, or implementation-heavy roles

• Have contributed to product design decisions or UX improvements

• Have worked closely with Engineering teams and written detailed tickets/specs

• Have built or have contributed to building something from 0-1

• Are someone technically-minded, and who derives satisfaction from producing a genuinely useful product that improves the lives of others

• Have experience working on tools used by non-technical users (e.g. knowledge bases, CMS, internal tools)

What we offer

• Flexible working hours and locations. Your success is measured on outcomes

• A culture of NO meetings where maker time and productivity is prioritized

• Excellent start-up culture with openness and inclusiveness

• True ownership and autonomy over your role and the impact on the company

• Prioritization of focus time and productivity 

• Your choice of technical setup and equipment

• Experienced founders with many years of successfully building product across multiple ventures

• Annual meetup as a team in New York City

What to expect in the interview process

Given the remote nature of our work setting, one of the core principles for how we operate as a remote team is written communication. And we therefore run a slightly unique interview process that begins with an email-based exchange to learn more about your background, communication style and overall fit for the role.

• Stage 1: You’ll begin with an email conversation with our Co-founder, Josh Peacock, to get a sense of your technical background, written communication, and English proficiency.

• Stage 2:  We’ll then ask you to complete a shor``t technical assignment to demonstrate your practical skills in action.

• Final stage: You’ll have two video calls — one with our Founder, Dennis Mortensen, and another with our Senior Implementation Specialist to give us a chance to connect more personally and explore how you'd fit into the team.

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